Refund Policy

RE SURE ACADEMY (PTY) LTD (registration number 2025/126392/07) does not offer refunds on any course purchase. Once your payment has been confirmed and platform access has been activated, that purchase is final.

Digital access to our course content, chapter quizzes, and mock examinations is granted immediately upon payment confirmation. Because you are able to access the full value of your purchase from the moment payment is confirmed, we are unable to offer refunds once access has been activated.

This policy is compliant with Section 16 of the Consumer Protection Act 68 of 2008. That section excludes digital content and services from the standard cooling-off period where access to the digital content has already been provided to the consumer. As platform access is granted immediately upon payment confirmation, the cooling-off provisions of the Act do not apply to purchases made on the RE-SURE Academy platform.

If a card payment via PayFast fails or is declined, no access will be granted and no amount will be charged to your account. You are welcome to retry your payment at any time.

If you choose to pay via EFT or bank deposit, your invoice will remain in a pending state and access will only be granted once your payment has been manually confirmed by an administrator.

If payment is not received and confirmed within 7 days of the invoice being issued, the pending invoice will expire automatically, and no access will be granted. Should this happen, you are welcome to place a new order.

While our standard policy is that no refunds are issued, RE SURE ACADEMY (PTY) LTD reserves the right, at its sole discretion, to issue a goodwill credit in exceptional circumstances. The granting of any such goodwill credit is entirely discretionary and does not create any precedent or obligation for future requests.

If you have a query or dispute relating to a payment or your account, please contact us at info@re-sureacademy.co.za.